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POOLE SUBARU’S AL­TERN­ATE DIS­PUTE RES­OL­U­TION PRO­CESS

At Poole Subaru, we pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue. Our Customer Care Manager can be contacted on 01202 243000, Monday to Friday 9.00am – 5.00pm.

If we’ve already provided a final response to an issue, please be assured we abide by a 'New Car Code of Practice' and a 'Service & Repair Code of Practice' which are set out by The Motor Ombudsman (TMO) to ensure we are consistent and acting within a consumers legal right. The Motor Ombudsman service offers free & impartial dispute resolution or advice and is backed by Government including the Chartered Trading Standards Institute (CTSI). TMO is Poole Subaru’s Alternative Dispute Resolution (ADR) provider for any further escalation in the event that you are not satisfied with the final outcome provided for any concern.

For further information please visit their website at www.themotorombudsman.org or call 0345 241 3008; there is also a leaflet included in the glove box pack for all new cars.

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Horizon Motor Company Ltd. is authorised and regulated by the Financial Conduct Authority. FRN 309461. Magna Motor Co (Christchurch) Ltd., Magna Motor Co (Wessex) Ltd., and Magna Motor Co Ltd., are Appointed Representatives of Horizon Motor Company Ltd. We are a Credit Broker not a Lender and can introduce you to a limited number of lenders. We typically receive a fixed commission calculated by reference to the vehicle model or amount you borrow, for introducing you to a lender but this does not affect the interest charged on the agreement, all of which are set by the lender. Our manufacturer supporting finance companies also provide preferential rates to us for the funding of our vehicle stock and financial support for our training and marketing.