FAQ's | Poole Subaru

We offer several convenient ways to get in touch with us to book a test drive -

• • Live Chat: Chat with us online for instant assistance.
• 
  
  • Phone: 
• - Poole Subaru - 01202 243000
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  • Book on our enquiry forum: https://www.poolesubaru.co.uk/contact-us/?Dealership=8550

Subaru offers the following models through the Motability Scheme:

1. FORESTER E-BOXER

2. OUTBACK

Do check our Motability Page for our latest updates, as it's constantly changing. 

These models cater to various needs and preferences, providing options for compact cars, SUVs, and electric vehicles under the Motability Scheme. For availability and specific details, contact us.

When going for a test drive at Poole Subaru, make sure to bring the following items:

1. Driver’s License: A valid driver's license is essential for verifying your identity and eligibility to drive.
2. Proof of Insurance: Some dealerships require proof of insurance before allowing a test drive.
3. Form of Payment: Bring a credit card or another form of payment if you decide to place a deposit or purchase the vehicle.
4. Appointment Confirmation: If you booked your test drive online or over the phone, bring any confirmation details or reference numbers.

For more details, visit Poole Subaru or contact our customer service team.

Collecting your car from Poole Subaru involves a straightforward process designed to ensure a smooth and hassle-free experience.

Here are the steps you can expect:

1. Schedule a Pickup Appointment:

   • After finalising your purchase, you will be contacted to arrange a convenient time for collecting your vehicle. Scheduling an appointment helps ensure that everything is prepared for your arrival.

2. Bring Necessary Documentation:

   • On the day of collection, make sure to bring all necessary documentation. This typically includes your driver's license and any paperwork related to the purchase such as finance agreements or payment receipts.

3. Final Inspection and Handover:

   • At the dealership, you will have the opportunity to inspect your new car. A representative will guide you through a final inspection to ensure that everything is in order. They will also provide a comprehensive walkthrough of the vehicle's features and functions.

4. Complete Final Paperwork:

   • You will need to complete any remaining paperwork. This might include signing off on the vehicle's condition and confirming receipt of any additional accessories or services.

That's it! You can now drive away with your brand new set of wheels. The dealership staff will ensure that you feel comfortable and informed about your new vehicle before you leave.

During the handover at Poole Subaru you typically need to provide:

1. Identification (e.g driver's license)

2. Proof of address (e.g utility bill)

3. Payment as agreed

4. Proof of insurance

5. Sign necessary paperwork

6. Any agreed-upon extras

Yes, Poole Subaru has customer reviews and testimonials available. You can read the reviews here.

Absolutely, you can add Subaru accessories to your car to enhance its functionality, aesthetics, and comfort. For more information on available Subaru accessories you can visit the Subaru Accessories Page.

Choosing between an all-electric vehicle (EV) and a plug-in hybrid vehicle (PHEV) depends on several factors:

1. Driving Habits
2. Environmental Impact
3. Charging Convenience
4. Cost Considerations 

Here at Poole Subaru, we can provide information and guidance to help you choose between an all-electric vehicle or a plug-in hybrid based on your specific needs and preferences.

At Poole Subaru, we regularly offer a variety of promotions and deals on new vehicles. For the latest information on our current offers, please visit New Offers.

We're here to help you find the best deal on your new Subaru!

No, we do not provide insurance services. However, we can offer assistance in connecting you with insurance providers or facilitating insurance-related inquiries. 

Finacle options that are designed to simplify your life.

We offer the following:

• Personal Contract Purchase (PCP)
• Hire Purchase
• Business Contract Hire (BCH)

For the most current information, please visit Finance Options Page.

The duration of the purchasing process at Poole Subaru can vary depending on several factors, including the type of purchase (new vs. used), financing arrangements, and any additional services you might require (like vehicle registration or trade-in). For more information you can contact the sales team.

We offer a variety of warranty plans for your needs, for full details visit our Warranty Section.

You're able to extend your warranty via range of Subaru warranty packages. Please contact Auto Protect on 01279 456500 to discuss your options.

Absolutely, you can add Subaru accessories to your car to enhance its functionality, aesthetics, and comfort. For more information on available Subaru accessories you can visit the Subaru Accessories Page.

You can find the services offers at Poole Subaru by visiting Poole Subaru Service Offers.

This page will provide details on our current service promotions, maintenance packages, and other service-related offers.

Losing your vehicle handbook can be inconvenient, but you can order a new replacement. To get a new vehicle handbook for your Subaru, visit the Subaru Shop. Once there, navigate to the "Parts" section in the menu, then select "More Parts" and look for "Owners Manuals". This section will have the available handbooks for different Subaru models. You can order the one that matches your vehicle.

To charge your Subaru at home:

1. Check Electrical System: Ensure you have a dedicated parking space with a suitable outlet.
2. Choose Charger Type: Decide between Level 1 (120-volt, slower) and Level 2 (240-volt, faster) chargers.
3. Hire Electrician: Have a licensed electrician assess and install a dedicated circuit for a Level 2 charger.
4. Obtain Permits: Check local regulations for any required permits.
5. Install Charger: Purchase and install a compatible charger recommended by Subaru.

When driving your electric Subaru abroad:

1. Plug Adapters: Ensure you have the correct plug adapters.
2. Local Networks: Register with local charging networks.
3. Plan Routes: Use apps like Zap-Map or PlugShare to find charging stations.
4. Hotel Charging: Confirm if your accommodations offer EV charging.
5. Local Rules: Know the local charging and parking regulations.
6. Emergency Prep: Be aware of local towing services and consider a portable charger.

To find support after a sale, visit Aftersales Enquiry.  

Contact the Subaru Excess Return Hotline:

• • Phone Number: 01202 243000

  This hotline should be your first point of contact following an accident. They will guide you through the claim process.

Please contact us or enter your details on The Motor Ombudsman website.

Please contact your local Subaru dealer to book your vehicle in, so the recall work can be carried out as soon as possible. All recall work (including labour and parts) is free of charge.